Important safety information. Please ensure you read this carefully prior to hiring one of our eBikes. Prior to embarking on your eBike adventure we provide a safety briefing that includes going over how to use the eBike, the route you will be riding, emergency contact details, details on the accessories that are provided e.g. first aid kit and depending on what route you’ll be riding, instructions on use of emergency locator beacon.

Riding an eBike is relatively straightforward however they are not without risk. They are heavier than a normal bike due to the battery weight. Depending on what power level you start on, the eBike’s electric power can sometimes surprise you when you start pedalling. A briefing on how to optimise battery life and range is provided prior to your ride.

 As there are no dedicated cycle trails in the Waitomo area, you will be riding on both gravel and sealed roads. These roads are well maintained and in the main are relatively quiet with little vehicle traffic. The routes are checked for hazards, road works, farming and forestry operations by WEBs team on a regular basis. Please keep to the left of the road as much as possible and maintain an alertness for oncoming vehicles and vehicles coming from behind. All rides are graded between grades 1-3.

Our e-bikes are designed for your convenience, comfort & safety with 5 power levels aided by low & high gear ranges, walk assist function, an extra wide padded seat, front & rear lights, bike stand and rear bike rack. All of this with the added convenience of being able to step through rather than having to swing your leg over to reach the pedal on the other side of the bike. The e-bikes come equipped with helmet, hi-vis vest (optional), water bottle, cell phone holder with 1st Aid kit, and a rear pannier containing a pump, repair kit, sunscreen, hand sanitiser, emergency blanket and rain poncho. A moderate rate of fitness is helpful.

Terms & Conditions


If you have booked directly with us or through a booking agent you can cancel up to One hour prior to departure, you will receive a full refund ( you do not need a reason to cancel ).

After this point, there are no refunds. 

A 100% fee will be charged in the following events:
Client failure to check-in at the scheduled time ( 15 minutes prior to departure ).
Cancellation within 1 hour of departure.

If you are having any sort of problem getting to us on time, please contact us on +64 21 619 075 or email info@waitomoebikes.com as soon as possible. This could save you cancellation fees and we will help with rescheduling where possible.

Bike Hire Ts & Cs

Hire charge continues until equipment returned to WEBs base. There is no refund for early return.

On booking Hirer agrees to the following terms and conditions:

  1. Hirer warrants that all members of the party are suitably fit and experienced to use the equipment hired. WEBs shall not accept any responsibility in the event that the hirer and or any member of the hire party is unable to use the equipment for the full hire period.
  2. Hirer reads and signs a Waiver prior to departure
  3. If the hirer requires shuttle pick up due to not completing their hire, there will be an additional charge.
  4. Hirer is responsible for the safe return of all equipment specified above undamaged and in the same good condition as upon commencement of hire.
  5. Hirer is responsible for ensuring that all members of the hire party use the equipment properly and safely and in compliance with good safe practice and the laws of New Zealand including use of safety equipment.

5a. Hirer agrees to always wear the provided bike helmet when riding (provided by WEBs).

5b. Hirer agrees to always wear closed toe footwear.

5c. Hirer agrees to follow New Zealand road driving rules.

  1. eBike riders should be 15+ years. If under 18, Parent or Guardians signature is required.
  2. Hire will be refused or revoked at any time in the event that WEBs determines at its sole discretion that the Hirer or any member of the hire party is under the influence of alcohol or drugs. (In that event no refund will be given).
  3. Any damage, loss or injury to property/equipment/person not covered by New Zealand Accident Compensation or WEBs insurance shall be the personal responsibility of the hirer for the whole of the hire party.  In the event of late return, damage or loss to equipment hired the Hirer authorises WEBs to charge the cost of additional hire charges and/or remedying loss or damage of equipment to the Hirer’s nominated credit card.
  4. At our sole discretion, WEBs will endeavour to accommodate delays or changes to the period of hire and/or tour due to weather or other unforeseen circumstances, however, WEBs is under no obligation to do so.

The Hirer is personally responsible for the safe and undamaged return of all equipment hired.


Our safety objective is zero serious harm to customers. WEBs take Health & Safety seriously and aim for an exemplary safety record.

We are a whanau (family) oriented business with the owner and founder working in the enterprise and whanau helping out when required. We embrace the values of Manaakitanga (Hospitality), Kaitiakitanga (Guardianship) and Kotahitanga (Togetherness). By doing this WEBs aims to wrap a korowai (cloak) of care around its customers to ensure your safety and minimisation of risks.